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Aire Valley Surgery

Providing Caring General Practice

Non-urgent advice: COVID 19 Vaccine

Frequently asked questions, read more

Non-urgent advice: Online Reception Desk

The quickest and easiest way to access the practice is via our online reception desk which is open:

Monday to Friday 8.00am to 5.00pm.

Our telephone lines are open:

Monday to Friday 8.00 am to 6.30pm.

If you need help outside of these times please call 111 or in an emergency call 999.

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Non-urgent advice: Access to Practice and COVID-19

Thank you for your continued support at this time of unprecedented demand in the NHS.

As per the national guidance, we continue to operate a triage first service to ensure that patients are seen in a Covid secure service.

We have introduced a new online platform to enable patients to submit queries and request appointments online.

If you are unable to access the online reception, you are of course still able to phone and our reception staff will help fill in an appointment request on your behalf. This will be triaged in the same way by the clinical team.

Please do not attend the surgery if you have symptoms of Coronavirus or have been advised to isolate.

I or a household member has symptoms of COVID-19

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Need help when we are closed

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.