Order a Prescription

How to order your repeat prescription

Non-urgent advice: Turn around time

Whichever method you use for ordering a repeat prescription, it takes 48 hours to process.
Please note that only medically essential items will be considered for urgent processing.

Please do not phone to order your medication, we need all requests in writing.

A reminder to all patients that Aire Valley Surgery CANNOT take ANY prescription orders over the phone.

Online via SystmOnline

If you order medication frequently then the best way is to do this via the patient portal directly linked to the computer system at the practice, called SystmOnline.

if you are not yet registered to use the online service, you will need to bring photo ID to reception desk to be given your secure passwords.

A reminder to all patients that Aire Valley Surgery CANNOT take any prescription orders over the phone.

Login to SystmOnline

How to register for SystmOnline

  • Verify your identity in person
  • Receive a username and password
  • Login to SystmOnline


One of the functions of the NHS App is for ordering medications


In person

You can do this by returning the right hand half of a previous prescription with the required medications ticked, or by submitting a handwritten request.

Please put this repeat prescription request in the box on the reception desk.

A reminder to all patients that Aire Valley Surgery CANNOT take any prescription orders over the phone.

By post

You can post your prescription slip or written request to us at the practice. You can include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the surgery.

We do not accept prescription requests via

  • Phone
  • Email

Electronic Prescription Service

Instead of issuing a green hand signed paper prescription, the doctor can now send the prescription electronically to your chosen pharmacist.

This means you don’t have to come back to the surgery to pick up the prescription, but you can go straight to the pharmacist and pick up your medicine.

This works even better if you request the medicine online as it means you can miss out on two trips to the practice.

You can nominate your pharmacy:

  • Visiting your regular pharmacy and signing up for electronic prescribing.
  • Ask the receptionist at the practice to register your chosen pharmacy.
  • You can also change your nominated pharmacy through the online portal under the medication section and then click on ‘change pharmacy’. However you cannot make the initial nomination online.

Find out more about electronic prescribing

Non-urgent advice: Medication Reviews

The doctor or pharmacist at the practice regularly review the medication you are taking. They will sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.