Letters and reports – turnaround time of 30 days
Further to Extremely high numbers of queries about getting the private work (letters and reports) turned around “any quicker” than our Service Level Agreement of 30 days, please be aware that this is not possible over the summer.
It will be ready 30 days from the payment date, not before.
The Partners undertake this work outside of NHS time, as it’s not part of the NHS contract and so can’t be done during their NHS time. It also can’t be done by all the GPs, just the 5 partners. The summer period is an especially busy time for requests, but also for staff absences too and so to manage expectations we are advising patients to always expect a wait of 30 days – without exception.
The practice will strive to get work completed in 30 days, but there will be no possibility of any quicker turnaround times over the busy summer period.
There are some Private GP surgeries who may be able to assist patients who need this more urgently, and refunds can be arranged for any work not yet completed if patients need it more quickly.
Private GPs who may be able to can be found far and wide – please look on search engines such as Google for further details,
Thank you for your patience and understanding.